|
Service, Shipping, Returns |
- Convenient Ordering
You can place an order online 24 hours a day. To place an order by phone, call our toll-free number: 1-800-864-4297. If you reach us during office hours (8:30 AM–5:00 PM Mountain Standard Time), we will be happy to answer questions or make recommendations. If you call outside office hours, you can leave your order on our voice mail. We will then process your order first thing the next business day.
Shipping Charges
Online shipping charges are calculated by weight, according to the shipping method you select. Your choices, with costs, will show up in the checkout process.
- Purchase Orders
- We do accept purchase orders, but not online. If you would like to submit a purchase order, please fax it to 970-204-0761, or mail it to Cottonwood Press, 109-B Cameron Drive, Fort Collins, CO 80525. If you fax your purchase order, we ask that you do not mail it, and vice versa, to avoid duplication.
Fast Service
We fill orders fast—almost always within 24 hours. If there’s ever a problem with your order, you can call and talk to someone who will take care of your problem the same business day.
Knowledgeable Staff
When you call us with an order or a question, you will talk to someone who actually knows our products and probably even had a lot to do with creating them, whether in the area of writing, editing, proofreading, design or illustration. You may even talk to a former teacher who has actually used the materials in the classroom.
Money-Back Guarantee/Returns
If for any reason you decide you can’t use a Cottonwood Press product, just send it back in resalable condition within 60 days. We will cheerfully refund the purchase price, no questions asked. (The shipping and handling charges will be your responsibility.)
|