FAQ | Info | Information

On the Internet, 24 hours a day, http://www.cottonwoodpress.com/.
By phone, 8:30-5:00 Mountain Standard Time. (MST is two hours earlier than EST.)
By FAX, 24 hours a day: 970-204-0761 (purchase orders only).
By mail – complete the order form found in the catalog or on our website. Mail your check, money order, or credit card information to Cottonwood Press, Inc., 109-B Cameron Drive, Fort Collins, Colorado 80525.

Do you accept purchase orders?
Yes. Official school or school district purchase orders with the appropriate signatures must be faxed (970-204-0761) or mailed to Cottonwood Press.

How long will it take to process my order?
An order placed on a business day will generally be processed within 24 hours. If placed on a weekend or holiday, it will generally go out the next business day. There are sometimes exceptions to this, but generally we’re quite fast! (How long the post office or UPS will take to deliver the package is another matter. Package transit time depends on the method you choose for shipping.)

How do I change my account information?
Log in to your account from the home page by clicking on “Account Maintenance.” Then change whatever you need to change.

Do you accept returns?
Yes.

If you receive damaged or defective merchandise, please call us at 800-864-4297, or e-mail us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , and we will send replacements to you.
If you find that something isn’t right for you, you may return it in resalable condition within 60 days for a full refund of the cost of the item. (You will be responsible for the shipping charges.)

Which credit cards do you accept?
We accept Visa, Mastercard, Discover, and American Express.

Do you have a list of topics covered in Cottonwood Press books?
Yes. Go to http://www.cottonwoodpress.com/index.pdf to see a list of topics and what books include pages with those topics.

I’m not sure if a title is appropriate for my classroom. What can I do?
Check out sample pages of the product on our website. If you have specific questions,
e-mail This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . Or call and talk to a staff member at 800-864-4297. We will do our best to help you determine whether or not something will be a good fit.

Why do you use grade levels rather than specific grade recommendations?
Cottonwood Press materials tend to be extremely adaptable for different ages. We’ve had the same activity receive praise from 12th grade teachers and 6th grade teachers. We generally write with grades 7-9 in mind, but our materials are popular with teachers across the spectrum, grades 5-12.

Do you have a money-back guarantee?
Of course! You can return items in resalable condition anytime within 60 days of purchase. We will replace it, exchange it for something else, or refund your money. (Shipping charges are your responsibility.)

Can I have my order shipped to a different address?
Yes, we can send your order to any deliverable address. If you want to ship to more than one address, there is a separate shipping charge for each address.

What if I have a suggestion for something I’d like to see Cottonwood Press offer?
Tell us! Many of our best ideas come from customers. Please feel free to call us or e-mail us anytime. Phone: 800-864-4297. E-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

How do I submit a manuscript or product proposal to Cottonwood Press?
Check out our Writers’ Guidelines on our website, http://www.cottonwoodpress.com/. We do not accept e-mailed manuscripts, but print manuscripts can be mailed to the attention of Cheryl Thurston, Cottonwood Press, Inc., 109-B Cameron Drive, Fort Collins, CO 80525.

I am a bookstore (reseller) interested in offering Cottonwood Press materials. How do I proceed?
Our books are sold to resellers through Independent Publishers Group (IPG) out of Chicago. IPG contact information:

Phone: 800-888-4741
Fax: 312-337-5985
Website: http://www.ipgbook.com/
E-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Address: 814 North Franklin Street, Chicago, Illinois 60610
Our posters and CDs are available to resellers directly through Cottonwood Press. Call us at 800-864-4297 or e-mail us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

There is a problem with my order. What do I do?
E-mail us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , or call 800-864-4297.

Do you offer discounts to teachers?
To receive information about product specials, discounts, or sales, sign up for our e-newsletter. (See our website home page and click on “Sign up for special offers.” Or click here: http://www.listcast.com/x?oid=20803i
You will receive information about our “Wednesday Specials,” which vary greatly. You will also receive a FREE ACTIVITY once a month.

Do you offer sample copies?
No, we do not. We have sample pages of our products online, and we also have a money-back guarantee. If you purchase a product and decide it isn’t right for you, you may return it for a refund or exchange within 60 days.

Do you provide desk copies for professors using one of your books for a class?
In most cases, yes, after information about the course requirements is submitted to Cottonwood Press.

What do you do with the address information we give you with orders?
At Cottonwood Press, Inc., we respect the privacy of our customers. We collect, store and use certain personal information only for the following purposes: to process purchases, to enter subscriptions to our online newletter at a customer’s request, and to communicate with our customers. We do not sell or rent information to other companies. We do not store credit card information, even temporarily.

Downloadable Products

How do I purchase an e-book or downloadable packet?
Downloadable products can be ordered online or on a school purchase order, but not on the phone or by mail. When ordering online, add them to your shopping cart, just as you would any other product. The difference is that after your order is completed, you will receive an e-mail with a link to the downloadable file. You may then save the file to your computer. (Note: Be sure you choose where you want the file saved on your computer and make a note of it. We won’t be able to tell you where your file is saved, as you have to choose that. Please make a note of its location.)
When ordering on a school purchase order, make sure your (the teacher’s) e-mail address is noted on the PO, so the download links can be sent directly to you. You will receive an e-mail with a link to the downloadable file. You may then save the file to your computer. (Note: Be sure you choose where you want the file saved on your computer and make a note of it. We won’t be able to tell you where your file is saved, as you have to choose that. Please make a note of its location.)
If you put both downloadable products and print products in your shopping cart or on your purchase order, the downloadable links will come to you in an e-mail, and the print products will be sent via UPS or USPS.

How long do I have to download the material?
The link to the material you ordered expires after 10 days, or until your download has been completed, whichever comes first.

May I put the downloaded file on a server or share it with other teachers?
A download is strictly for the purchaser’s own use in the classroom. To share a download with, for example, a whole department or a school server, a site license is required. For information about site licenses, go to http://www.cottonwoodpress.com/site-license/.

May I print out pages of my downloadable book or packet?
Yes, downloads are printable for use in your own classroom.

What software do I need to view downloadable material?
All downloads are pdfs, readable with Adobe Acrobat Reader. You probably already have Acrobat Reader installed on your computer, but if not, it’s easy to download it free at www.adobe.com/reader.

I downloaded an e-book, but now I can’t find it. What should I do?
Did you click SAVE when the download asked you what to do with the file? If so, then the file was saved on your computer. Did you rename it, or leave it with our product name? Our names are the title of the book with a pdf extension. You can try finding it with the “search” feature on your computer by searching for the file by title, or simply look for all files with a pdf extension. You can also look in your temporary files in your C drive to see if it went there. You might ask your school IT person for assistance if you downloaded at school.
If you did not click SAVE, it didn’t go anywhere. Go back to the original e-mail and click on the link again and this time click SAVE and tell the computer where to save it.

What if I get a message that my file was damaged?
There may have been an interruption when your file was being downloaded, and that will cause the file to become corrupted. To download it again, first close out of your browser entirely. Then reopen it and click on the link in the e-mail and try again. If it is still corrupted, send us an e-mail at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and we can help.

My e-book download period expired before I downloaded the file. What do I do?
A downloadable book or packet expires 10 days after purchase, or until it is downloaded, whichever come first. If your download has expired, you will need to purchase the material again. (If there are unusual or extenuating circumstances, e-mail us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .)